2. The manufacturer of your store's most popular perfume line is offering a special promotion. The sign
in the entry to your store states, “buy $75 of Simara perfume and receive a free crystal vase." Your
customer's Simara purchase comes to $72.75, and she asks you if she can still have the free gift. What is
your BEST response to the customer's question?
1. "I'm sorry. You will have to continue shopping if you want the free gift."
2. "Since your purchase is so close, I would like to extend you the free gift to thank you for
shopping today."
3. Thank the customer for shopping, but refer her back to the posted offer details before
beginning to help the next customer in line.
4. Make an excuse that the free gifts are out of stock so that you don't have to break the
rules.
Answers: 2
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