4.3 Positive and Courteous Expression (L. O. 4) YOUR TASK Revise the following statements to make them
more positive and courteous.
a. Construction on your building is at a standstill because
the contractor is unable to pour footings until the soil is
no longer soggy.
b. A passport cannot be issued until an application is
completed and a recent photo is included.
c. Your message of April 1 claims that the blade in your
food processor malfunctioned. Although you apparently failed to read the operator’s manual, we are sending you a replacement blade PLUS another manual. Next
time read page 18 carefully so that you will know how to
attach this blade.
d. Customers are ineligible for the 25 percent discount
if they fail to provide the discount code at the time of
purchase.
e. As team leader, you apparently failed to remember that
you have already assigned me two gigantic and complex
research tasks, and now you have dumped another big
job on me—one that I can’t possibly begin until after I
finish the other two jobs.
f. We regret to announce that we can offer the 50 percent
discount only to the the first 25 buyers, so act quickly