If a customer is dissatisfied and disgruntled, a customer service profession should act as an intermediary, negotiating understanding between the customer and the company.
O False
O True

Find a company that has followed a strong strategic direction- state that generic strategy and the back-up points to support your position.

Employees at a library check out books to patrons. books have an isbn and a name. the library sometimes has multiple copies of the same book. books have one or more authors. a patron is an individual who has an active (non-expired) library card. for each library card, we store the person's first and last names and their address. for each employee, we store their employee id, current salary, first and last name and their address. we also store the employee id of their current manager. each time we check out a book to a patron we need to store the date of the transaction, the employee who checked out the book to the patron, and the library card of the patron. some employees have library cards. if an employee patron turns in a book late, the fine that they pay is a percentage of their salary. some employees are authors who have library cards—they are allowed to check out as many books as they like.

Amap from a trade development commission or chamber of commerce can be more useful than google maps for identifying