The collection of interactions a company has with a customer who has already purchased a product is called . When dealing with customers face-to-face, a good customer service technique is to . When speaking with customers over the phone, it is important to be aware of because it can change the meaning of what is said.

Salge inc. bases its manufacturing overhead budget on budgeted direct labor-hours. the variable overhead rate is $8.10 per direct labor-hour. the company's budgeted fixed manufacturing overhead is $74,730 per month, which includes depreciation of $20,670. all other fixed manufacturing overhead costs represent current cash flows. the direct labor budget indicates that 5,300 direct labor-hours will be required in september. the company recomputes its predetermined overhead rate every month. the predetermined overhead rate for september should be: