You are an administrative assistant. Your boss has asked you to purchase a round-trip plane ticket to a business conference in Boston. You are considering the following options. Option A: $156 for one-way ticket to Boston, $179 for the return trip, and $25 each way for baggage fees Option B: $334 for a round-trip ticket, plus $15 each way for baggage fees A third company has a promotion in which they will charge 10% less than the total cost of the less expensive of these two options. Assuming that taxes are included in all prices and fees above, how much money will you save by choosing this third option rather than the less expensive of the two listed options? $21.00 $34.90 $36.00 $36.40 $38.50

Read the overview below and complete the activities that follow. apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps. concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them. match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap