To be successful in this class it takes:
a. bring prepared, such as reading each announcement & checking my email daily
b. turning my assignments in on time following the time shown to me on the platform.
c. being proactive to resolvs technical problems by calling fso online support.
d. all of the above

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.