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Business, 26.01.2021 17:50 raekwon12

Jeff is talking to a customer who is irate over a mix up with her bill. Jeff first lets her know that he is going to help resolve the situation using active listening skills. What is Jeff doing? A. setting the tone of the encounter
B. gathering the facts
C. working together on possible solutions
D. negotiating a win-win solution

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Jeff is talking to a customer who is irate over a mix up with her bill. Jeff first lets her know tha...

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