About converting resources into goods and services. it includes inventory management, quality control, production scheduling, follow up services and more. a. benchmarking b. functional departmentalization c. flexible manufacturing d. operations management

Search engines generate revenue through pay-per-click (each time a user clicks a link to a retailer’s website); pay-per-call (each time a user clicks a link that takes the user to an online agent waiting for a call); or pay-per-conversion (each time a website visitor is converted to a customer)