(1 point) Tamera has been a customer of your electronics store for 5 years. She bought a DVD player
from the store and returned it 3 weeks later. Your return policy that is stated on the receipt is
that in order for a customer to receive a refund any merchandise needs to be returned within 2
weeks. If merchandise is returned after 2 weeks, the customer would receive store credit.
Tamera is requesting a refund for the DVD player. Because she has been a loyal customer,
what is the best way to handle her request?
O Refuse the claim without any explanation.
Refuse the claim and point out the store's return policy.
Honor the claim, but do so grudgingly.
Honor the claim, but tactfully point out to Tamera the store's return policy.