Drag each scenario to the correct strategy for delivering a negative message. a company wants to inform a
long-term vendor that its
services are failing to
meet quality standards
a condominium manager is
sending the sixth reminder
to a resident to pay her dues
a hospital must inform its staff that
it is closing
a web security firm has to alert a
client about a security breach
an airline has to downgrade a
passenger's booking from first
class at short notice
a dairy company must notify
customers about a 1 percent
price increase
Direct Strategy
Indirect Strategy