Sue operated a small fully licensed restaurant that was making a reasonable profit from the food, but she believed that liquor sales should be higher. Ray, her bar manager,

decided that it would be a good time to take a holiday and it was agreed he would take

three weeks off.

He returned with ten non-alcoholic recipes purchased overseas. He suggested that they

go partners where he would make the drinks and the establishment would sell them and

buy all ingredients. They would split the revenue 80/20 with the large share going to the

business.

All went well for a month until Ray had to leave early and asked Sue to store the

collection of recipe pages in the safe where the evening‟s takings would be stored. At the

end of the night all takings had been by credit card so there was no need to open the

safe.

When she arrived the next morning the recipes were in a different order and in a different

place. They had been read, possibly copied, and the confidential information was now

known by others.

Ray threatened to sue the business.

Work task: As a result of this experience and the resulting costs and embarrassment the

owner of the business has asked you to consider what procedures should be used in the

future to improve the management of information within the business. Write a one page

memo giving your recommendations and your reasons.