The presence or absence of a felt need for change is a key issue in the phase of the planned change process.

unfreezing

Explanation:

There are three stages of change which are; ✓ unfreeze

✓change

✓refreeze

unfreezing phase of the planned change process can be regarded as the first stage of change, it involves creating of awareness and break down of status quo so that another way of operation can be developed It should be noted that the presence or absence of a felt need for change is a key issue in the unfreezing phase of the planned change process.

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107x106 is the answer