A customer comes into the store to return a gallon of milk. She says she bought it earlier today, but the due date on the gallon expired yesterday. She asks to exchange it for another gallon of milk, but your manager is not in the store right now. What do you do? A Ask the customer to bring the milk back tomorrow when your manager will be in the store. B Apologize for the expired milk and offer to replace it. C Apologize, let her know that you can't accept the milk once it has expired, but the milk should still be good for a few more days. D Provide her with a new gallon of milk, but let her know that she needs to check the dates on the milk the next time she makes a purchase.

B Apologize for the expired milk and offer to replace it.

Explanation:

Option B is the only reasonable action in this case in order to preserve customer loyalty.  However, the store should be able to identify expired products before customers are allowed to buy them.  Keeping products that are nearing their expiration date in store shows some lack of reasonable care.  It also questions the stocking system of the store.  For goods that have expiration dates, it is better to ensure that they are sold on the first-in, first-out basis.

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