Goodwill Messages Goodwill messages include messages of thanks, recognition, and sympathy. Taking the time to write these messages gives importance to well-wishing. Which of the following are characteristics of effective goodwill messages? Check all that apply. Supercilious Sincere Selfless Sarcastic Specific
Read the following scenario, and determine what revision should be made.
Maria is writing a letter to a colleague congratulating her on a promotion.
She asks you to proofread the letter.
You notice she uses a lot of "I" statements.
What advice would you give?
Be selfless.
Focus the message on the receiver.
Don’t forget to compliment her on the food she brought to last month’s company potluck.
Use flowery language instead of "I" statements.
When writing a letter that expresses thanks for a gift, what should you include?
A series of sincere, simple sentences
A series of formal, complex sentences
A series of indirect, pretentious sentences
What should a sympathy letter include?
General comments that are not to personal
Recognition of the good qualities of the deceased
A sensitive subject line
What channel should you use to send a personal goodwill message?
Letterhead, special note paper, or heavy card stock
A phone call followed by a note on company letterhead
Social media