Take on the role of an editor who is putting together an anthology of literature. You must select one story from "The Monk's Tale" for students to read, and write an introduction that prepares them to understand it. The introduction will explore the story's plot, its related themes, and its rhyme scheme and meter. Your assignment should include the following elements:
A one-paragraph objective summary of the story
A one- or two-paragraph analysis of two related themes in the story
A one-paragraph description of the story's rhyme scheme and meter
Subheadings that label each section of the assignment

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?