Rita is a customer service representative who is working toward a resolution with an unhappy customer. She has already set the tone of the encounter by establishing that she will try to resolve the issue calmly and civilly. What should she do next? gather all of the facts

work toward possible solutions

agree on what the problem is

negotiate a win-win solution

Vulcan company is a monthly depositor whose tax liability for march 2019 is $2,510. 1. what is the due date for the deposit of these taxes? march 17 2. assume that no deposit was made until april 29. compute the following penalties. assume a 365-day year in your computations. round your answers to the nearest cent. a. penalty for failure to make timely deposits. $ b. penalty for failure to fully pay employment taxes $ c. interest on late payment (assume a 5% interest rate). $ d. total penalty imposed $

Michigan mattress company is considering the purchase of land and the construction of a new plant. the land, which would be bought immediately (at t = 0), has a cost of $100,000 and the building, which would be erected at the end of the first year (t = 1), would cost $500,000. it is estimated that the firm's afterminustax cash flow will increase by $100,000 starting at the end of the second year, and that this incremental flow would increase at a 10 percent rate annually over the next 10 years. what is the approximate payback period?

Aprice ceiling is “binding” if the price ceiling is set below the equilibrium price. suppose that the equilibrium price is $5. if a price ceiling is set at $6, this will not affect the market in any way since $5 remains a legally allowable price (since $5 < $6). a price ceiling of $6 is called a “non-binding” price ceiling. on the other hand, if the price ceiling is set at $4, the price ceiling is “binding” because the natural equilibrium price is $5 but that is no longer allowed. what happens when there is a binding price ceiling? at a price below the equilibrium price, quantity demanded exceeds quantity supplied. there is a shortage. normally, price increases eliminate shortages by increasing quantity supplied and decreasing quantity demanded. in this case, however, price increases are not allowed past the price ceiling. we therefore predict that the observed market price will be right at the price ceiling and there will be a permanent shortage. the observed quantity bought and sold will be dictated by the quantity supplied at the price ceiling. although consumers would like to buy more, there are no more units for sale