An airline company is successful because it adheres to service-profit chain. Arrange the order of dependency in service-profit chain. -Word-of-mouth brings in more bookings and increases profits. -Passengers make a mental note to reserve the same airline on their next visit. -He pays special attention to passengers. -Guests are pleased with extra interest shown. -An employee's morale is boosted when he is awarded employee of the month.

Six years ago, an 80-kw diesel electric set cost $160,000. the cost index for this class of equipment six years ago was 187 and is now 194. the cost-capacity factor is 0.6. the plant engineering staff is considering a 120-kw unit of the same general design to power a small isolated plant. assume we want to add a precompressor, which (when isolated and estimated separately) currently costs $13291. determine the total cost of the 120-kw unit. (hint: skip $ and comma symbols)