What is the importance of the Define Phase in terms of its placement in the DMAIC method? a) It provides the data collection prior to data analysis b) It clarifies the problem, the process and the customer of the process prior to data collection c) It provides monitoring of the solution in order to sustain the gains d) It takes the data and process analysis into account in order to develop solutions

b) It clarifies the problem, the process and the customer of the process prior to data collection

Explanation:

DMAIC is the acronym representing the steps taken in the lean six sigma programme to increase efficiency.

The steps are define, measure, analyse, improve, and control.

Define is the first stage at which the need of the process client is determined. Process knowledge is obtained by interacting with the participants.

In this stage we ensure there is alignment between project focus and goals of organisational leadership.

answer; conceptual skills;