Have you faced similar or different exchanges in your retail shopping experience with employees of different generational cohorts?

I have faced different exchanges with employees of different generational cohorts; in my retail shopping experiences.

Explanation:

1. The older generation (45 and above)

Positive experience:

They are very calm, patient, and motherly/fatherly. They are meticulous and work with a good mind.

Negative experience:

They can be slow or weak at times. They are seldom not so knowledgeable about the stall operations and have to refer customers to younger members of staff when they (customers) have extra needs.

2. The middle-aged generation (32-44)

Positive experience:

They are the most knowledgeable about stall operations; especially due to prior experience as employees in the retail shopping industry. They are the most enthusiastic about keeping their jobs.

Negative experience:

They can be bossy or rude to other employees at times; since they have the most experience or knowledge and occupy the major positions. They are strictly professional and may not give much empathy to customers.

3. The youths and freshers (19-31)

Positive experience:

They are the most agile and willing to go on errands (both for other employees and for customers). They have the most technical expertise. They are energetic and smart.

Negative experience:

They often exhibit a nonchalant attitude. They may be late to work - for those who don't really fix their minds on the job. They easily change jobs.

answer; ///i believe the correct   answer is (e) transformational;

i think the answer to your question is b. directive