When it comes to how a team is designed (i. e., members, communication, goals, norms, etc.) and team leadership, which of the following statements is most true based upon the studies from the Xerox customer-service teams?
a. For optimal performance, it is more important to have a well-designed team than a team with a good leader.
b. For optimal performance, it is more important to have an excellent leader than a well-designed team.
c. Both team design and leadership are equally important.
d. Well-designed teams tend to sabotage leaders.
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