400 words each, The first paragraph answers the question entire question. The second paragraph is an example of the concept in use, or how it could be used, in your business environment or based upon your experience as a consumer.
1. Describe a transformation process within an organization that is familiar to you; list all inputs, components, and the transformation process that produces either a product or service the organization delivers its customers.
2. What is the difference between a "products or goods" versus "services"? Give some examples based upon your experience as a customer or as a provider.
3. Many people state that their organization has no customers. Is it possible for a business, or department within an enterprise, not to have customers? Why or why not?
Answers: 2
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