Suppose a salesperson in a hardware store has a 10-year-old son with behavior problems. The supervisor gets to know about this. During one of their conversations, the supervisor says, "I've noticed that we haven't received any more customer complaints about your service and, in fact, one customer told me you went out of your way." This should be said by the supervisor during which stage of the counseling interview?
a. Selection of solution(s)
b. Consideration of possible solutions
c. Schedule a follow-up meeting
d. Discussion of what the problem is
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