MOSS COMPANY Selected Balance Sheet Information
December 31, 2017 and 2016
2017 2016
Current assets
Cash $ 91,650 $33,800
Accounts receivable 32,000 46,000
Inventory 67,000 55,500
Current liabilities
Accounts payable 44,400 32,700
Income taxes payable 2,750 3,600
MOSS COMPANY
Income Statement
For Year Ended December 31, 2017
Sales $554,000
Cost of goods sold 359,600
Gross profit 194,400
Operating expenses
Depreciation expense $50,000
Other expenses 129,000 179,000
Income before taxes 15,400
Income taxes expense 8,800
Net income $6,600
Use the information above to calculate this company’s cash flows from operating activities using the indirect method. (Amounts to be deducted should be indicated by a minus sign.)

Read the overview below and complete the activities that follow. apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps. concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them. match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap