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Business, 25.06.2020 02:01 frizzy52

Greet the customer and thank them for contacting our company 2. Let the customer know their order has been delayed, as caused by a severe blizzard on the East coast.

3. Express sympathy for the inconvenience caused.

4. Let them know that they can call customer support 8a - 8p EST, Mon - Fri: 555-555-5555

5. Sign off

Communicate the above info in a casual, friendly voice.

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