(a) Based on this case study, what issues with China-based suppliers require Numi’s managers to use influence and persuasion tactics? (b) How does Numi get suppliers to comply with its policies?

A. According to the case study , Numi requires China-based suppliers to.

1. Comply with their quality standards.

2. Adhere to their level of sustainability. This implies proper management of all the stages of production.

3. Proper treatment of their workers.

B. Numi gets suppliers to comply with policies by providing them with funding to better their factories. They can then implement the changes themselves even when the management of Numi is not watching.

Explanation:

Numi is an organic Tea company, based in the United States of America but with most of its workers in China. The Director of Operations for Numi Tea, Brian Durkee, explains that because tea production is labor-intensive, he invests more time and effort in looking out for those suppliers and companies in China who help in the actual production. Brian explained that to get China-based supplies to comply with their quality standards, proper management of the production process, such as waste management, and the right treatment of workers, they have to make them see reasons why it is in their best interests and not an attempt to overturn their culture.

Numi gets suppliers to comply with policies by providing them with the funding they require to put their factories in order and get the right workers. They can then make further improvements without Numi having to dictate to them.

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