1. While reflecting on Chapter 13, explain and analyze the issues that cause the most significant conflict in your personal life or work environment. 2. Use textbook terminology to analyze a conflict or repeating pattern of conflict that you have witnessed or unfortunately participated in. Feel free to disguise your comments to maintain privacy. a. Which of the causes listed in the book were at the root of the conflict? b. Which form or forms of conflict were displayed? c. If interpersonal conflict was involved what defense mechanisms were manifested and did you observe these defense mechanisms in use? d. Describe effective and ineffective conflict management techniques that were used during this conflict and the conflict management styles demonstrated. In the end, did the conflict turn out to be dysfunctional or functional?

Suppose that a major city’s main thoroughfare, which is also an interstate highway, will be completely closed to traffic for two years, from january 2014 to december 2015, for reconstruction at a cost of $535 million. if the construction company were to keep the highway open for traffic during construction, the highway reconstruction project would take much longer and be more expensive. suppose that construction would take four years if the highway were kept open, at a total cost of $800 million. the state department of transportation had to make its decision in 2014, one year before the start of construction (so that the first payment was one year away). so the department of transportation had the following choices: (i) close the highway during construction, at an annual cost of $267.5 million per year for two years. (ii) keep the highway open during construction, at an annual cost of $200 million per year for four years. now suppose the interest rate is 80%. calculate the present value of the costs incurred under each plan.