The state of Indiana hires the Reliable Construction Company to do some excavating work on an interstate highway. The state lays out the general objectives Reliable is to achieve, but the details of the job are up to Reliable. The job involves digging holes ten feet deep the whole way across the highway. Given the nature of the job, it's important that Reliable be especially careful in putting up flashers and warning signs to steer oncoming motorists onto a detour. Reliable, however, does such a lousy job of this that motorists are continually driving their cars into the construction area at high speed. One of these drivers, Tim Toth, is unable to stop in time, and drives his car into the hole, suffering severe personal injury and damage to his car as a result. Tim sues Reliable and the state for Reliable's negligence. In this case:

a. The state is liable under the doctrine of respondeat superior.

b. The state is not liable because Reliable is an independent contractor.

c. The state is liable because of Reliable's negligent failure to take the special precautions required for conducting a highly dangerous or inherently dangerous activity.

d. Reliable is not liable because it was privileged to act in a negligent fashion.

Read the overview below and complete the activities that follow. apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps. concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them. match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap