A company that makes handheld computers is trying to improve one of its poorer selling products. They conducted some customer surveys and found that customers prefer the product to weigh between 10 and 14 ounces. At present, the mean of the process is 12 ounces and the standard deviation of the process is .4 ounces. They want to ensure that the production process will meet customer expectations; that is, the process capability (Cp) will be greater than or equal to 1.00. a. What is the Cp of the current production process? b. What does the standard deviation of the process have to be for the Cp to equal 1.00?

Assume that a local bank sells two services, checking accounts and atm card services. the bank’s only two customers are mr. donethat and ms. beenthere. mr. donethat is willing to pay $8 a month for the bank to service his checking account and $2 a month for unlimited use of his atm card. ms. beenthere is willing to pay only $5 for a checking account, but is willing to pay $9 for unlimited use of her atm card. assume that the bank can provide each of these services at zero marginal cost. refer to scenario 17-5. if the bank is unable to use tying, what is the profit-maximizing price to charge for a checking account