Two board groups within the human services industry include workers, who have direct contact with clients, and ___ who have little or no contact with clients

Back office staff who have little or no contact with clients

Explanation:

Front end or client facing staff deal with customers on daily basis. Where as your back office staff do not have interaction with clients generally and focus more on administrative roles and responsibilities and other internal requirements of the company. Thus the name "back office" staff.

in 2001, dell computer became the world’s largest personal computer vendor, continuing to

gain market share and post profits in an industry struggling with slumping sales and billions of

dollars in losses. dell sells 90% of its pcs directly to the final customer, largely bypassing the

reseller channel that accounts for most of the world’s pc sales. this direct customer relationship

is the key to dell’s business model, and provides distinct advantages over the indirect sales

model. dell’s direct relationship with the customer allows it to tailor its offerings to customer

needs, offer add-on products and services, and use the internet to offer a variety of customer

services. in addition, dell’s pcs are built to customers’ specifications upon receipt of an order,

giving dell additional advantages over indirect pc vendors who must try to forecast demand and

ship products based on those forecasts. dell’s direct sales and build-to-order model has achieved

superior performance in the pc industry in terms of inventory turnover, reduced overhead, cash

conversion, and return on investment (kraemer, et al., 2000).

explanation:

answer; intensive use of a sales force and is relatively costly;