The list of 5Ss, although it looks like a housekeeping directive, supports lean production by:

a. identifying non-value items and removing them, in the "sort/segregate" category.
b. reducing inventory, in the "standardize" category.
c. increasing variability through standardized procedures, in the "standardize" category.
d. eliminating wasted motion through ergonomic studies, in the "support" category.
e. building good safety practices, in the "shine/sweep" category.

Clara client has just been presented with a standard representation agreement by the law firm of yatz & berger. clara's first language is german. although she speaks and reads everyday english quite well, the legal terms in the contract confuse her. yatz & berger should question 90 options: have someone in the firm, if possible, or a translator from outside of the firm, explain the terms of the contract thoroughly until clara has a full and complete understanding of its terms. advise clara to take the contract home and study it before signing it. have a paralegal explain the most important clauses in the contract to clara in smaller, plain english words. advise clara to sign the contract and take her copy home for study.