After being observed many times, Bevarly Demarr, a hospital lab analyst, had an average observed time for blood tests of 14 minutes. Bevarly's performance rating is 110%. The hospital has a personal, fatigue, and delay allowance of 16%. a) The normal time for this process = nothing minutes (round your response to one decimal place).

Laurie purchased an entertainment armoire from a national chain furniture retailer. unfortunately, one of the doors did not operate properly, so she called the retailer to complain. a service representative was sent out to adjust the door, but just a few weeks later, the problem reoccurred, so laurie called again and asked for a new armoire. the store manager said that another service rep would have to come out to determine if it was due to a manufacturer's defect before it could be replaced. because the service representative failed to show up, the manager decided to offer laurie a new armoire. unfortunately the replacement had the same problem and laurie demanded her money back. now she tells everyone she knows the problems she's had with this retailer. which value most likely underlies laurie's complaining behavior