Which of the following is FALSE about firms organized along functional lines?
a. Workers develop functional expertise
b. Workers find it difficult to share information within their division
c. They foster the exploitation of economies of scale
d. None of the above

d. None of the above

Explanation:

When we organized our firms along the functional lines, we will separate our workers into different groups or divisions based on their specific set of skill. After that , each groups/divisions are only required to handle one specific part of operation and let the other groups/divisions handle the other part.

When this happen, workers will develop a strong functional expertise in their specific task but they can;t really communicate and share information with other groups.

When they're conditioned to do the same task over and over again, the workers will become much more efficient in doing that task as the time progress. This mean that the scale of their productivity will increase (exploitation of economies of scale.)

answer; customers within the organization