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Business, 16.04.2020 01:44 anniebear

Should you use a buffer or can you be direct when refusing Mr. Wright's request? a. Business is no-nonsense and being gentle when refusing a gift is not necessary. Being direct doesn't hurt. b. A buffer helps by softening the blow, for example, when a donor's gift is rejected. When in doubt, use a buffer. c. Bad-news messages always require a buffer. It's the best option when a businessperson wants to be polite.

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