USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select your answers using C (customer), P (internal process), I (innovation and growth), or F (financial).
1.Cash flow from operations 2.Number of reports of mishandled or lost baggage 3.Percentage of on-time departures
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USA Airlines uses the following performance measures. Classify each of the performance measures belo...
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