Business, 14.04.2020 18:15 cutie22327

As Jin's sales manager, Ines senses that Jin's customer retention has been slipping for the last two months. She wants to do what she can to prevent the trend from continuing. Ines's first step to responding to Jin's performance issues should be:.
a) getting Jin to recognize that her customer retention needs improvement.
b) documenting Jin's customer retention rate.
c) getting Jin to commit to an improvement plan.
d) exploring ways that Jin can improve her customer retention.

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As Jin's sales manager, Ines senses that Jin's customer retention has been slipping for the last two...