The HR team of a firm establishes the guidelines for the performance management of its new and experienced employees. The measurement targets are defined in terms of sales targets achieved and the number of customer service calls made. Which of the following guidelines is being used by the HR department to measure the performance management system?

The principles of performance management in all organisations are the same, but the context may differ.

The guideline being used by the HR department to measure the performance management system is Research Based Guidelines.

Research-based guidelines are those that can be supported by rigorous and systematic research studies that have been published in peer-reviewed academic journals.

Unlike the above type of guideline, Practice-based guidelines are those that reflect a consensus of opinion based on benchmarking, best practices and the guidance of leading professionals who have had extensive experience in the field of performance management.

Authoritative sources hold the categorise the following as research based Guideline for Establishing Effective Performance goals:  

So lets take a look at the question:

This was defined in the Sales Targets and Number of Customer Service Calls made

    2.  Does this show a clear link to the organizations objectives?

Yes. The more sales is made, the more profit the company makes. The more customer service calls are made, the more happy customers the company has. The metrics above will definitely translate to increased bottomline and brand equity

   3.  Are the goals difficult?

This would depend on the numbers given to each staff

   4.   How many areas did the department set their goals?

Two areas.

Cheers!

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