Alexis, a customer service supervisor at ABC Airlines, typically seeks the full participation of her team members when planning, making important decisions, and implementing changes. Which one of the nine generic influence tactics is she using?

consultation

Explanation:

Influence Tactics are different methods used by leaders in order to influence their subordinates/employees to move or change their current work direction. Therefore based on this scenario it seems as though Alexis is using a tactic known as a consultation. In the context of the nine generic influence tactics, consultation refers to getting employees to participate in the act of planning and making decisions.

client registration system, resource management system, clinical management system, patient information database, common use-system interface

explanation:

there was no passage listed but using the process of elimination i'd say it was d. the high economy would do the opposite. i don't see how low prices would affect it. high unemployment is possible but i feel d is the better answer.