Managing Bad News Within Organizations

Delivering bad news within an organization might involve sharing bad news with your manager or another employee in person or in writing. Use a tactful tone and reasons-first approach because these techniques will help preserve friendly relations. Determine whether you need to use a direct or an indirect strategy (reasons-first approach) based on the anticipated reaction of your audience.

Fill in the blank with the most appropriate answer.

In order to be tactful and professional when personally delivering bad news within organizations, you should

a. go alone
b. prepare and rehearse
c. wait until Friday afternoon