Business, 26.03.2020 16:43 averylorenhoffman

"Combine the pain" is an application of behavioral science to service encounters. It means that, when something is going wrong for a group of customers it is better to totally enrage one or a very few customers rather than slightly annoying a large number of customers.

a. true
b. false

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"Combine the pain" is an application of behavioral science to service encounters. It means that, whe...