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Business, 23.03.2020 17:51 kashusledbetter

This month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employees do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a:.
A. policy.
B. norm.
C. value.
D. ethic.
E. office order.

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