Billy has received a mediocre evaluation for the second year in a row. He knows that he has made improvements, but his supervisor just does not seem to notice or in Billy’s opinion, care. Billy likes his job and wants to keep it. He listens to what his supervisor says and then his supervisor asks Billy to prepare a written response. Before Billy leaves the room to prepare the response, how should he respond to his supervisor?
a) he could argue each point and offer a defense
b) he could take deep breaths and then respond nonjudgmentally
c) he could just repeat back what he heard
d) he could detour the conversation by asking something positive
e) he could accept responsibility and make a change