An organization with a diverse workforce is a. least likely to have conflicts. b. most likely to have a high turnover. c. most likely to have low productivity. d. most likely to have a competitive advantage. e. least likely to require communication.

An airline estimates that 98% of people booked on their flights actually show up. if the airline books 61 people on a flight for which the maximum number is 59 (the capacity of the plane), what is the probability that the number of people who show up will exceed the capacity of the plane?