Name the five types of customer-introduced variability and discuss options that let companies offer a high level of accommodation at low cost or reduced variability without damaging the service experience. Provide your rationale and at least one source.

Explanation:

i. Arrival variability: Customers do not want service at same time or in other words they have different needs at different times. The company can arrange for appointment method.

ii. Request variability: The requirement of customer differ from person to person so better to have different types of skilled employees to satisfy the customer need.

iii. Capability variability:

This is important to hand-hold customer according to the need.

iv. Effort variability:

Depending on the customer, the effort also varies.

v. Subjective preference variability:

A customer demand cannot be satisfied all time and neglected all time.

Example: A restaurant menu cannot keep changing, depending on the maximum request, there will be a change.

Understand from above terms, the company must satisfy the customer and can also reduce the variability but it should show any  damage in service experience.

1) the stages a new product goes through from beginning to end, i.e., the stages that a product passes through from introduction through growth, maturity, and decline. 2) the time from initial research and development to the time at which sales and support of the product to customers are withdrawn. 3) the period of time during which a product can be produced and marketed profitably.

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