The key to outsourcing is to purchase from the outside only those activities that A. provide the company competitive advantage B. are not very expensive C. are provided by an important supplier D. are not key to the company's distinctive competence E. are very expensive

Which is not true of birthday and/or annual review automatics? a. the purpose is to trigger a telephone call for a face-to-face meeting. b. quarterly automatic contacts decrease cross-sales and lead to reduced referrals. c. you are expected to stay in touch with all your active prospects and clients through two personal contacts each year?