Francis is a customer service representative who has recently been through listening skills training. What skills was she most likely taught to make her a better listener?

The answer is explained below.

Explanation:

A customer service representative engages in conversations with customers and handles their complaints, provides information about the company's product, and process their orders. As a good customer service representative, Francis must possess good communication and problem solving skills.

The skill to make Francis a better listener after going through training is for Francis to "remain silent for few seconds after a customer finishes talking to be sure the customer has expressed his or her thought completely". For the growth in any business, customers are vital. Therefore, Francis should always allow customers express their minds and give opinions on issues completely so as not to interrupt them while speaking.

answer; operating revenues;

1. c

2. b

3. a

4. c

5. a

6. b

7. c

8. c

9.b

10. d

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