"XYZ Company has threatened to cancel their marketing services with us. We are bringing in business for them, but they are not convinced our methods are working even though the early results have been strong. In addition, they have not paid their last two invoices and their credit card on file has failed. Please write a 2-3 paragraph letter addressed to their CFO that discusses why it is beneficial for them to stick around, and notify of the outstanding balance. The intent of this email is to foster a healthy business relationship."

Explanation:

Dear XYZ Management

Greetings, i hope this finds you well. XYZ Company is our valued client i am writing to address your concerns about our Marketing methods, We pride our selves in keeping our clients happy by swiftly addressing their concerns.

It has come to our attention that XYZ company is not happy with our methods, we Pride our selves in using constructive criticism in improving our services . we would like XYZ company to share with us their marketing objectives/Goals other than to increase sales so that we can incorporate those objectives going forward.

I have singled out sales because we believe the current Marketing strategies we using have been able to yield sales for XYZ Company.

We appreciate the Business Relationship with XYZ Company, We believe continuing this business relationship will be beneficial for both companies.

We would like to notify XYZ Company about the outstanding balance, we believe there is a logical explanation for the last two invoices. As a sign of good faith we would like to take 5% off on the outstanding, Please communicate with us so we can discuss favourable payment terms.

Thank you