Hannah has been analyzing the manufacturing process for a local company. First, she defined the problem as the amount of unusable products created, and then she measured employee actions to clarify the work process. Next, she found the root causes of the problem through analysis and considered different ways to improve the process. Finally, Hannah proposed automating a pair of machines where process errors currently occurred. This decreased the number of defective products by 7%. Hannah will continue to monitor the number of unusable products to be sure the problem doesn’t reoccur.

This scenario is an example of [budget review, Six Sigma, Total quality managment], a principle that is most likely being implemented to[eliminate waste, foster teamwork, exceed customer expectations].