Business, 29.02.2020 00:49 tulensru02

Ritz-Carlton is fervently dedicated to anticipating customers' slightest needs. Without ever asking, they seem to know when customers want a king-size bed, non-allergenic pillow, extra body gel, or the blinds open upon arrival. An amazing 95 percent of departing guests report that their stay has been a truly memorable experience. This is an example of .

A. customer delight
B. customer lifetime value
C. customer equity
D. customer share
E. customer-perceived value

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Ritz-Carlton is fervently dedicated to anticipating customers' slightest needs. Without ever asking,...