Match the term with the correct definition. 1. A philosophy designed to integrate all organizational areas in order to provide customers with superior products and services while meeting organizational objectives. Requires improving quality and eliminating defects and waste. 2. Use of the Internet for business functions such as sales and customer service. Enables companies to reach customers around the world. 3. Software system that integrates all of a company’s functions, departments, and data into a single system. 4. A system in which a company produces product just when it is needed to satisfy needs. Suppliers deliver materials when they are needed to begin production, and finished units are completed at the right time for delivery to customers. a. ERP b. JIT c. E-commerce d. TQM

1.The first one is  Total Quality Management(TQM)

2.The second one is E-Commerce

3.The third one is Enterprise Resource Planning(ERP)

4.The fourth one is Just-In-Time(JIT)

Explanation:

Total Quality Management is an managerial approach where customer satisfaction is seen as topmost priority by ensuring zero tolerance for defects and wastage.It is an approach of get it right the first time as there is no room for second attempt.

E-Commerce involves engaging customers through the internet instead of usual physical contact and presence. Using e-commerce channels afford a business the opportunity to reach a wider customer base locally and internationally.A typical example is Amazon.

ERP integrates all functions of the organization in such a way that all information relating to the organization can be found in one single system.

JIT is an approach to eliminate inventory in an organization,hence order is placed only when an item of inventory is required.

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