Todd Wallace works as the chief knowledge officer for Pennsylvania Lumbar Company. He has been given the responsibility to create a product or service that will bring an added value to its customers to increase the company's revenue. Todd determines that the best value he can add is by creating a service that offers free next day shipping on any order over $50. Where in the value chain is Todd adding value?
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Todd Wallace works as the chief knowledge officer for Pennsylvania Lumbar Company. He has been given...
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